Frequently asked questions

* AirMail option: The orders will be sent by priority registered mail, usually via client National Post (USPS, Canada Post, Royal Mail, LaPoste, Deutsche Post, PostNL, etc). The delivery times are not guaranteed, sometimes it will take longer and these are beyond our control. Tracking number will be provided. Clients from US and Canada cannot track the parcels as the tracking numbers are not rolled in USPS and Canada Post systems.

* UPS standard: The orders will be sent with UPS expedited option. The delivery time it's between 5-11 days. Tracking number will be provided after dispatch.

* UPS express: : The orders will be sent with UPS express saver. The delivery time it's between 4-7 days. Tracking number will be provided after dispatch.

* The orders will be dispatched in 1-2 business day, except Friday and Saturday.
* The prints will be dispatched rolled, in a rigid tube.

* If the parcel arrive damaged, we’ll replace / refund the order.

* If the parcel it's lost, we’ll replace / refund the order. 

* Orders returned back to us because of wrong address or unclaimed will be shipped again after a re-shipping cost will be paid.
If you wish to cancel at this point then we will refund your initial payment minus shipping fee.
* For parcels sent via UPS, the cancellation it's not possible beacuse the UPS fees are very high especially for returning parcels.

* If you plan to have the canvas print stretched, you'll need additional border, so please let us know before placing the order.
* If you have already a frame, be sure you send us the exact size of the print that will fit inside the frame. We ask for this measurements because we're printing on vectorial plotters so the size could slightly be more or less with 0.4" (1 cm).